editor
1,516
edits
Changes
Jump to navigation
Jump to search
m
==Common Bugs Database==
===Introduction===
This was created by [[User:IceDevil|IceDevil]] to try and reduce the numbers of posts in bugs and problems.
Using information from bugs and problem this database of bug solutions was created.
If anymore bug solutions are found or mistakes are made ''please'' edit them.
----===Can't access Problems before pressing the game=play button ==
'''Is wurm * Make sure you are running?'''an up to date client version.* Make sure your Java version is up to date.
'''If so(for Windows):'''=== The play button is grayed out ===
Attempt to close wurm. To check do Ctrl+Alt+Del * Have you entered your character name correctly?* Have you entered your password?* Have you read and check to see if wurm is running applications and attempt to close it. If you wish to end accepted the process(which ends program much faster) click EULA?* Has the processes tab and find javaw.exe and right click->End Process Tree->Ok.pack update completed successfully?
'''If not:'''the button remains greyed out, post a thread in the bug forum and ask for help.
Try rebooting the computer.=== The pack update has failed ===
'''If so<span style="color:red">(In version 2.7.0 or newer only)</span> Press the 'show error log''button and post the log in the bug forum.
Post a log file on [[Image:Download-icon.gif]] ''Attempt to download the forums and wait for dev or GM assistancepacks manually.''
====When pressing play a black window opens and a message box appears with '''Do not attempt to unzip the error ‘The game renderer thread stopped due to an exception’====files.'''
Also may occur with just a black screen appearing. '''Do you have the newest java version?''' If not, download the newest version of Java Make sure ALL files are downloaded and install.<br>[[Image:Getjava button.gif|left]][http://www.java.com/en/download/windows_xpi.jsp Get Java]installed.<br><br><br>
Try to run the game after disabling sound Make a post in the optionsbug forum and wait for dev or GM assistance.
'''If so:'''== Problems after pressing play, before actually playing ==
Try to run the === Grey game after disabling "Use GLSL shader if available" under the "Advanced" tab in the options.window when using a Macintosh ===
'''If so:'''Make sure you are using the JOGL+AWT renderer in game settings.
Post Turn on 'Use nanoTime' timer in the log file on compatibility tab in the forums and wait for dev or GM assistancesettings.
====The game loads, it attempts to connect to the server then shuts down=crashes with a crash window ===
'''Does your graphics card support OpenGL 1.4 Read the crash message at the top of the window (Minimumthe part inside <brackets>)?'''.
'''If not:'''* Check [[Client Log Messages]] if the message and a solution is listed.
[http://www.newegg.com/Product/ProductList.asp?DEPA=0&type=&Description=openGL+2.0&Submit=ENE&Ntk=all&N=0&minPriceThe game crashes without a crash window =&maxPrice=&Go.x=0&Go.y=0 Buy a new graphics card that supports an OpenGL version more than 1.4].
'''Is Locate the graphics card Intel?'''HS_ERR_PID crash log. It is usually on the desktop, but can be placed in other locations too.
'''If so:'''==== For Intel users ====
Attempt with all options on the lowest* Disable VBO (compatibility tab)* If it still crashes, & all the expert graphic options disabled.disable multidraw (compatibility tab)
'''If not:'''==== For ATI users ====
"Use GLSL shaders if available" should be unchecked* Make sure you are using Catalyst 9.12 '''or newer'''.** If your card is too old, use Catalyst 9.3 '''or older'''.** Catalyst 9.4 through 9.11 have OpenGL memory leaks.* Disable Catalyst AI* Set antialiasing (AA) and anisotropic filtering (AF) to game-controlled.
'''==== If so:'''it still fails ====
'''Is Java updated?'''Post your log file with description of the problem in the technical issues forums, and wait for developer, GM or other assistance.
If not, update Java to the newest version Link : http://forum.wurmonline.com/index.php?/forum/26-technical-issues/
'''If so:'''== Other technical issues ==
Is the sound option ticked?=== 64bit Java ===
Attempt If you're running a 64bit Windows you should run 64bit Java too. This will allow you to play wurm use more of the available system memory and it avoids certain crashes that may occur with the sound option set to OFF32bit Java.
'''If soWhen you visit the Java download site with a 32bit web browser you will get the 32bit Java download by default. Visit the [http:'''//java.com/en/download/manual.jsp Java download site] to download the 64bit version.
Post a log file on If you don't need the forums 32bit version of Java you should uninstall Java completely and wait for developer or GM assistanceinstall only the 64bit version. This will prevent problems where the 32bit version is automaticly selected to run Wurm.
===Installation problems=======The play button is grayed out even though Once you have the update has succeeded====64bit Java installed you can create a shortcut to start the Wurm client. Paste one of the following command lines as target for the shortcut.
Does your username have spaces, digits or any other special characters?'''Stable client'''
'''If so "%SystemRoot%\System32\javaws.exe" http:'''//www.wurmonline.com/client/wurmclient.jnlp
It can only contain a-z and A-Z. '''If not:Unstable client''' Post a log file on the forums and wait for dev or GM assistance ---- ====The launcher asks for a directory to install wurm but gives the error ''‘There was a problem opening the wurm online work directory. Please locate it again or select a new directory.’====
'''Did you create a new directory for Wurm (e.g. C: "%SystemRoot%\wurmSystem32\)? If not''' Create a directory designated only for Wurm, such as c:\wurm\ '''If so:''' Attempt to reinstall the gamejavaws. Steps to do this… ''To reinstall Wurm Online, go to Start > Settings > Control Panel > Java, and search for the "application cache" or "Java Web Startexe"http://www. You'll find Wurm Online listed there and be able to remove itwurmonline.'' Then just reinstall it by clicking o the "Launch" link on this sitecom/client/wurmclient_unstable. '''If so:''' Post a log file on the forums and wait for dev or GM assistancejnlp
---- ==== The play button is grayed and updates have failed =Texture problems on turkish computers ===
Attempt You can either change the language setting of your computer to download the packs manuallya different language (eg. english) [http://forum.wurmonline.com/index.php?/topic/72252-strange-texture-issues-since-3-months/#entry715617] orstart Wurm with an option to run with a different language setting [http://forum.wurmonline.com/index.php?/topic/93625-graphics-problem/#entry939516]:
The packs can be downloaded using these links (Right click & then <tt>Save Target/Link As</tt>):<div style="-moz-border-radius: 10px; background-color:#f8f8f8; border:2px solid #e0e0e0;margin-right:50%;">''* [http://www.wurmonline.com/packs/base.jar http://www.wurmonline.com/packs/base.jar]* [http://www.wurmonline.com/packs/optional1.jar http://www.wurmonline.com/packs/optional1.jar]* [http://www.wurmonline.com/packs/optional2.jar http://www.wurmonline.com/packs/optional2.jar]* [http://www.wurmonline.com/packs/optional3.jar http://www.wurmonline.com/packs/optional3.jar]* [http://www.wurmonline.com/packs/optional4.jar http://www.wurmonline.com/packs/optional4.jar]* [http://www.wurmonline.com/packs/optional5.jar http://www.wurmonline.com/packs/optional5.jar]* [http://www.wurmonline.com/packs/optional6.jar http://www.wurmonline.com/packs/optional6.jar]* [http://www.wurmonline.com/packs/optional7.jar http://www.wurmonline.com/packs/optional7.jar]* [http://www.wurmonline.com/packs/optional8.jar http://www.wurmonline.com/packs/optional8.jar]* [http://www.wurmonline.com/packs/optional9.jar http://www.wurmonline.com/packs/optional9.jar]</div>Then, place the downloaded .jar files in the wurm/packs/ folder. '''Do not attempt to unzip the files.''' Make sure ALL files are downloaded and installed. '''If so':'' Post Create a log file on the forums and wait for dev or GM assistance.<br>---- ====Then game won’t start and the log file contains ''no jogl in java.library.path''==== ''‘Crash (hard): Error starting Wurm Onlinejava.lang.UnsatisfiedLinkError: no jogl in java.library.path’ is found.'' '''Is the newest version of java installed?''' '''If not:''' Uninstall Java, reboot the system, re-install Java. '''If so:''' Post a log file on shortcut with the forums and wait for Dev following command or GM to assist you.----=== Graphical problems === ====Water reflections are all one colour==== '''Is run the graphics card ATI?''' “Use GLSL shaders if available" should be unchecked. '''If so:''' Attempt playing command from the game with all reflections turned off. '''If so:''' Are the current graphic drivers up-to-date? '''If not:''' Update your computer's graphic cardcommand prompt (sWindows+R) drivers.<br>[[Image:Nvidia-logo.png|left]]<br>[http://www.nvidia.com/drivers/ Nvidia]<br><br><br>[[Image:ATI Logo.png|left]]<br>[http://www.ati.com/support/driver.html ATI]<br><br><br>'''If the problem persists:''' Post a log file on the forums and wait for dev or GM assistance.
Try a combination of switching the renderer between JOGL and LWJGL, and also experiment with <tt>'Release OpenGL context each frame'</tt> in the advanced options menu. For Nvidia users the 877x series of drivers are recommended, unless you are using X.org 7.0 or higher. You should also check that you are using the official Sun JRE 1.5, instead of [[http://www.blackdown.org/ Blackdown Java-Linux]] 1.4.2-02 (as included by default with many 'fully GPL' distros), as it is known to cause == Gameplay problems.==
----
Breadcrumbs
[[CDB|Main]] / [[:Category:Technical Details|Technical Details]] / '''{{PAGENAME}}'''
[[Image:LogicBug.jpg|50px|right|"It has been just so in all of my inventions. The first step is an intuition, and comes with a burst, then difficulties arise—this thing gives out and [it is] then that "Bugs"—as such little faults and difficulties are called—show themselves and months of intense watching, study and labor are requisite before commercial success or failure is certainly reached..." -Thomas Edison.]]
'''Note:''' This was is made by a the ''playerplayers'' of Wurm, not someone from the development team so there may be errors, don't just fully rely on this, just check this first, attempt it then post.
Have a look at [[Client Log Messages]] for more common errors and solutions.
====When pushing The game crashes before the play button, the window disappears and the message box appears with the message ''‘Wurm online is already running’.''=login screen ===
The packs can be downloaded using these links (Right click & then <tt>Save Target/Link As</tt>):<div style="-moz-border-radius: 10px; background-color:#f8f8f8; border:2px solid #e0e0e0;margin-right:50%;">''* [http://www.wurmonline.com/packs/graphics.jar http://www.wurmonline.com/packs/graphics.jar]* [http://www.wurmonline.com/packs/sound.jar http://www.wurmonline.com/packs/sound.jar]</div>Then, place the downloaded .jar files in the wurm/packs/ folder.
'''If soit still doesn't work:'''
Mention that you used this page, and that your problem wasn''[http://wwwt listed.java.com/en/download/windows_xpi.jsp]''
The turkish language settings performs upper and lowercase conversion of the letters ''i'If update failed.' and ''I''differently than most languages. As a consequence the client can't find some textures and models and just display a red "x" on white ground instead.
C:\Windows\System32\javaws.exe -J-Duser.country=us -J-Duser.language=en http://www.wurmonline.com/client/wurmclient.jnlp
=== Wurm runs, but doesn't accept keyboard or mouse input/gain window focus after login (Linux) Solutions in the forums ===* Out of memory errors: [http://forum.wurmonline.com/index.php?/topic/75790-how-do-i-fix-this-problem/#entry749327]* nVidia Optimus systems: [http://forum.wurmonline.com/index.php?/topic/71698-2fps-and-crashing/#entry708815]
[[Category:Technical Details]]
[[Category:Babel/C]]
