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== Introduction ==
Attempt to reinstall === The game crashes before the game. Steps to do this…login screen ===
''To reinstall Wurm Online, go * Make sure you are running an up to Start > Settings > Control Panel > date client version.* Make sure your Java, and search for the "application cache" or "Java Web Start". You'll find Wurm Online listed there and be able version is up to remove itdate.''
Then just reinstall it by clicking o the "Launch" link on this site.=== The play button is grayed out ===
'''If so:'''* Have you entered your character name correctly?* Have you entered your password?* Have you read and accepted the EULA?* Has the pack update completed successfully?
Post If the button remains greyed out, post a log file on thread in the forums bug forum and wait ask for dev or GM assistancehelp.
Post Make a log file on post in the forums bug forum and wait for dev or GM assistance.<br>
Does your username have spaces, digits or any other special characters?=== Grey game window when using a Macintosh ===
'''If so:'''Make sure you are using the JOGL+AWT renderer in game settings.
It can only contain a-z and A-ZTurn on 'Use nanoTime' timer in the compatibility tab in the settings.
'''If not:'''=== The game crashes with a crash window ===
Post a log file on Read the forums and wait for dev or GM assistancecrash message at the top of the window (the part inside <brackets>).
=== Grey game window when using * Check [[Client Log Messages]] if the message and a Macintosh ===Turn on 'Use nanoTime' timer in the compatibility tab in the settingssolution is listed.
'''Does your graphics card support OpenGL 1Locate the HS_ERR_PID crash log. It is usually on the desktop, but can be placed in other locations too.5 (Minimum)?'''
'''If not:'''==== For Intel users ====
[http://www.newegg.com/Product/ProductList.asp?DEPA=0&type=&Description=openGL+2.0&Submit=ENE&Ntk=all&N=0&minPrice=&maxPrice=&Go.x=0&Go.y=0 Buy a new graphics card that supports an OpenGL version more than 1.5].* Disable VBO (compatibility tab)* If it still crashes, disable multidraw (compatibility tab)
'''Is the graphics card Intel?'''==== For ATI users ====
Attempt with all options on the lowest, & all the expert graphic options disabled.==== If it still fails ====
'''If not:'''Post your log file with description of the problem in the technical issues forums, and wait for developer, GM or other assistance.
"Use GLSL shaders if available" should be unchecked Link : http://forum.wurmonline.com/index.php?/forum/26-technical-issues/
'''Is Java updated?'''== Other technical issues ==
If not, update === 64bit Java to the newest version.===
'''If soWhen you visit the Java download site with a 32bit web browser you will get the 32bit Java download by default. Visit the [http:'''//java.com/en/download/manual.jsp Java download site] to download the 64bit version.
Is If you don't need the sound option ticked?32bit version of Java you should uninstall Java completely and install only the 64bit version. This will prevent problems where the 32bit version is automaticly selected to run Wurm.
Attempt Once you have the 64bit Java installed you can create a shortcut to play wurm with start the Wurm client. Paste one of the following command lines as target for the sound option set to OFFshortcut.
Post a log file on the forums and wait for developer or GM assistance "%SystemRoot%\System32\javaws.exe" http://www.wurmonline.com/client/wurmclient.jnlp
=== Then game won’t start and the log file contains ''no jogl in java'Unstable client''' "%SystemRoot%\System32\javaws.exe" http://www.wurmonline.librarycom/client/wurmclient_unstable.path'' ===jnlp
''‘Crash (hard): Error starting Wurm Onlinejava.lang.UnsatisfiedLinkError: no jogl in java.library.path’ is found.''=== Texture problems on turkish computers ===
'''If notYou can either change the language setting of your computer to a different language (eg. english) [http://forum.wurmonline.com/index.php?/topic/72252-strange-texture-issues-since-3-months/#entry715617] orstart Wurm with an option to run with a different language setting [http://forum.wurmonline.com/index.php?/topic/93625-graphics-problem/#entry939516]:'''
Uninstall Java, reboot Create a shortcut with the system, re-install Java.following command or run the command from the command prompt (Windows+R):
'''If so C:'''\Windows\System32\javaws.exe -J-Duser.country=us -J-Duser.language=en http://www.wurmonline.com/client/wurmclient.jnlp
Post a log file on === Solutions in the forums ===* Out of memory errors: [http://forum.wurmonline.com/index.php?/topic/75790-how-do-i-fix-this-problem/#entry749327]* nVidia Optimus systems: [http://forum.wurmonline.com/index.php?/topic/71698-2fps-and wait for Dev or GM to assist you.-crashing/#entry708815]
=== Water reflections are all one colour ===
'''Is the graphics card ATI?'''
“Use GLSL shaders if available" should be unchecked.
'''If so:'''
Attempt playing the game with all reflections turned off.
'''If so:'''
Are the current graphic drivers up-to-date?
'''If not:'''
Update your computer's graphic card(s) drivers.<br>
[[Image:Nvidia-logo.png|left]]<br>[http://www.nvidia.com/drivers/ Nvidia]<br><br><br>[[Image:ATI Logo.png|left]]<br>[http://www.ati.com/support/driver.html ATI]<br><br><br>
'''If the problem persists:'''
Post a log file on the forums and wait for dev or GM assistance.
=== Wurm runs, but doesn't accept keyboard or mouse input/gain window focus after login (Linux) ===
Try a combination of switching the renderer between JOGL and LWJGL, and also experiment with <tt>'Release OpenGL context each frame'</tt> in the advanced options menu. For Nvidia users the 877x series of drivers are recommended, unless you are using X.org 7.0 or higher. You should also check that you are using the official Sun JRE 1.5, instead of [[http://www.blackdown.org/ Blackdown Java-Linux]] 1.4.2-02 (as included by default with many 'fully GPL' distros), as it is known to cause problems.
Breadcrumbs
[[CDB|Main]] / [[:Category:Technical Details|Technical Details]] / '''{{PAGENAME}}'''
[[Image:LogicBug.jpg|50px|right|"It has been just so in all of my inventions. The first step is an intuition, and comes with a burst, then difficulties arise—this thing gives out and [it is] then that "Bugs"—as such little faults and difficulties are called—show themselves and months of intense watching, study and labor are requisite before commercial success or failure is certainly reached..." -Thomas Edison.]]
'''Note:''' This is made by the ''players'' of Wurm, not someone from the development team so there may be errors, don't just fully rely on this, just check this first, attempt it then post.
Have a look at [[Client Log Messages]] for more common errors and solutions.
== Installation problems ===== At first install, installation hangs on ''This seems to be your first time playing'''and doesn't show an install Problems before pressing the play button. ===There's a hidden install window. Press enter, or tab, then enter, and it should install into the default folder. === The launcher asks for a directory to install wurm but gives the error ''‘There was a problem opening the wurm online work directory. Please locate it again or select a new directory.’ === '''Did you create a new directory for Wurm (e.g. C:\wurm\)? If not''' Create a directory designated only for Wurm, such as c:\wurm\ '''If so:'''
== Game launch problems = The pack update has failed ===
<span style=== The play "color:red">(In version 2.7.0 or newer only)</span> Press the 'show error log' button is grayed and updates have failed === '''If update failedpost the log in the bug forum.'''
[[Image:Download-icon.gif]] ''Attempt to download the packs manually.''
The packs can be downloaded using these links (Right click & then <tt>Save Target/Link As</tt>):
<div style="-moz-border-radius: 10px; background-color:#f8f8f8; border:2px solid #e0e0e0;margin-right:50%;">''
* [http://www.wurmonline.com/packs/basegraphics.jar http://www.wurmonline.com/packs/basegraphics.jar]* [http://www.wurmonline.com/packs/optional1sound.jar http://www.wurmonline.com/packs/optional1.jar]* [http://www.wurmonline.com/packs/optional2.jar http://www.wurmonline.com/packs/optional2.jar]* [http://www.wurmonline.com/packs/optional3.jar http://www.wurmonline.com/packs/optional3.jar]* [http://www.wurmonline.com/packs/optional4.jar http://www.wurmonline.com/packs/optional4.jar]* [http://www.wurmonline.com/packs/optional5.jar http://www.wurmonline.com/packs/optional5.jar]* [http://www.wurmonline.com/packs/optional6.jar http://www.wurmonline.com/packs/optional6.jar]* [http://www.wurmonline.com/packs/optional7.jar http://www.wurmonline.com/packs/optional7.jar]* [http://www.wurmonline.com/packs/optional8.jar http://www.wurmonline.com/packs/optional8.jar]* [http://www.wurmonline.com/packs/optional9.jar http://www.wurmonline.com/packs/optional9.jar]* [http://www.wurmonline.com/packs/optionalsound.jar http://www.wurmonline.com/packs/optionalsoundsound.jar]
</div>
Then, place the downloaded .jar files in the wurm/packs/ folder.
Make sure ALL files are downloaded and installed.
'''If soit still doesn't work:'''
=== The Problems after pressing play button is grayed out even though the update has succeeded =, before actually playing ==
=== The game loads, it attempts to connect to the server then shuts down crashes without a crash window ===
* Make sure you are using Catalyst 9.12 '''or newer'''.** If so:your card is too old, use Catalyst 9.3 '''or older'''.** Catalyst 9.4 through 9.11 have OpenGL memory leaks.* Disable Catalyst AI* Set antialiasing (AA) and anisotropic filtering (AF) to game-controlled.
Mention that you used this page, and that your problem wasn'''If so:'''t listed.
If you''[http://www.javare running a 64bit Windows you should run 64bit Java too.com/en/download/windows_xpiThis will allow you to use more of the available system memory and it avoids certain crashes that may occur with 32bit Java.jsp]''
'''If so:Stable client'''
The turkish language settings performs upper and lowercase conversion of the letters ''i''and ''Is the newest version of java installed?I''differently than most languages. As a consequence the client can't find some textures and models and just display a red "x" on white ground instead.
== Gameplay problems ==
[[Category:Technical Details]]
[[Category:Babel/C]]
