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Client log messages

428 bytes removed, 11:59, 9 February 2013
Added "Pixel format not accelerated" message, moved common crashes to the top
== Exceptions ==
 
=== IllegalArgumentException: input == null! at javax.imageio.ImageIO.read ===
<pre>
== Crashes ==
=== Unable to locate server The error was: <jenn001.game.wurmonline.com> ===
<pre>
====== CLIENT CRASH ======
Unable to locate server
java.net.UnknownHostException: jenn001.game.wurmonline.com
</pre>
 
There may be different reasons why the client can not find the server jenn001.game.wurmonline.com
 
* The DNS server does not work or DNS resolving is misconfigured
 
:Open a windows command prompt (Win+R, cmd) and type <pre>nslookup jenn001.game.wurmonline.com</pre>. This should give 194.68.222.111 as result. If you notice errors then try swithing to Googles public DNS server. [https://developers.google.com/speed/public-dns/docs/using]
 
* Java uses wrong proxy settings to connect to the internet
 
:In the Java control panel in the Windows control panel check for "Network settings". By default it's set to using the browser settings for proxies. Switch this to direct connection or browser settings, depending on what is checked for you and try to start Wurm.
 
* A firewall, security suite or virus scanner is blocking Wurm from accessing the internet
 
:Make sure you allow java (java.exe, javaw.exe, javaws.exe) to access the internet. To test if the firewall or security suite is blocking Wurm disable it temporarily and try if Wurm can connect.
 
=== Could not create window with selected width and height. The error was: <Pixel format not accelerated> ===
<pre>
====== CLIENT CRASH ======
Could not create window with selected width and height.
org.lwjgl.LWJGLException: Pixel format not accelerated
</pre>
 
The stock windows drivers do not support hardware accelerated OpenGL. To play Wurm you have to install the video drivers from the video card manufacturer.
=== java.lang.UnsatisfiedLinkError: no jogl in java.library.path : Windows ===
Happens with Intel graphics when the drivers are too old (or the card is too old).
 
=== javax.media.opengl.GLException: The software opengl driver is no good! ===
<pre>
====== CLIENT CRASH ======
null
javax.media.opengl.GLException: The software opengl driver is no good!
at com.wurmonline.client.l.a(SourceFile:691)
at com.wurmonline.client.l.f(SourceFile:224)
</pre>
 
The OpenGL driver needs to be upgraded. Earlier in the log there's a block describing the OpenGL renderer used:
 
<pre>
=== OpenGL information ===
JOGL version: 1.1.1
LWJGL version: 1.1.4
OpenGL vendor: Microsoft Corporation
OpenGL renderer: GDI Generic
OpenGL version: 1.1.0
</pre>
 
This indicates Java is trying to use the built-in Windows renderer. You want it to list your graphics card instead. Here's a list of things to try, in order:
 
* Make sure your graphics card drivers are updated
* Run the debug launcher (coming soon)
* Post on the forum
 
=== Unable to locate server The error was: <jenn001.game.wurmonline.com> ===
<pre>
====== CLIENT CRASH ======
Unable to locate server
java.net.UnknownHostException: jenn001.game.wurmonline.com
</pre>
 
There may be different reasons why the client can not find the server jenn001.game.wurmonline.com
 
* The DNS server does not work or DNS resolving is misconfigured
 
:Open a windows command prompt (Win+R, cmd) and type <pre>nslookup jenn001.game.wurmonline.com</pre>. This should give 194.68.222.111 as result. If you notice errors then try swithing to Googles public DNS server. [https://developers.google.com/speed/public-dns/docs/using]
 
* Java uses wrong proxy settings to connect to the internet
 
:In the Java control panel in the Windows control panel check for "Network settings". By default it's set to using the browser settings for proxies. Switch this to direct connection or browser settings, depending on what is checked for you and try to start Wurm.
 
* A firewall, security suite or virus scanner is blocking Wurm from accessing the internet
 
:Make sure you allow java (java.exe, javaw.exe, javaws.exe) to access the internet. To test if the firewall or security suite is blocking Wurm disable it temporarily and try if Wurm can connect.
[[Category:Babel/C]]
[[Category:Technical Details]]
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