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== Installation problems ==
=== At first install, installation hangs on ''This seems to be your first time playing'''and doesn't show an install button. ===
There's a hidden install window. Press enter, or tab, then enter, and it should install into the default folder.
=== The launcher asks for a directory to install wurm but gives the error ''‘There was a problem opening the wurm online work directory. Please locate it again or select a new directory.’ ===
'''Did you create a new directory for Wurm (e.g. C:\wurm\)?
If not'''
Create a directory designated only for Wurm, such as c:\wurm\
'''If so:'''
Attempt to reinstall the game. Steps to do this…
''To reinstall Wurm Online, go to Start > Settings > Control Panel > Java, and search for the "application cache" or "Java Web Start". You'll find Wurm Online listed there and be able to remove it.''
Then just reinstall it by clicking o the "Launch" link on this site.
'''If so:'''
Post a log file on the forums and wait for dev or GM assistance
=== Water reflections are all one colour ===
'''Is the graphics card ATI?'''
“Use GLSL shaders if available" should be unchecked.
'''If so:'''
Attempt playing the game with all reflections turned off.
'''If so:'''
Are the current graphic drivers up-to-date?
'''If not:'''
Update your computer's graphic card(s) drivers.<br>
[[Image:Nvidia-logo.png|left]]<br>[http://www.nvidia.com/drivers/ Nvidia]<br><br><br>[[Image:ATI Logo.png|left]]<br>[http://www.ati.com/support/driver.html ATI]<br><br><br>
'''If the problem persists:'''
Post a log file on the forums and wait for dev or GM assistance.
removed some issues that no longer occur
Have a look at [[Client Log Messages]] for more common errors and solutions.
== Game launch problems ==
=== The play button is grayed greyed and updates have failed ===
'''If update failed.'''
The packs can be downloaded using these links (Right click & then <tt>Save Target/Link As</tt>):
<div style="-moz-border-radius: 10px; background-color:#f8f8f8; border:2px solid #e0e0e0;margin-right:50%;">''
* [http://www.wurmonline.com/packs/basegraphics.jar http://www.wurmonline.com/packs/basegraphics.jar]* [http://www.wurmonline.com/packs/optional1sound.jar http://www.wurmonline.com/packs/optional1.jar]* [http://www.wurmonline.com/packs/optional2.jar http://www.wurmonline.com/packs/optional2.jar]* [http://www.wurmonline.com/packs/optional3.jar http://www.wurmonline.com/packs/optional3.jar]* [http://www.wurmonline.com/packs/optional4.jar http://www.wurmonline.com/packs/optional4.jar]* [http://www.wurmonline.com/packs/optional5.jar http://www.wurmonline.com/packs/optional5.jar]* [http://www.wurmonline.com/packs/optional6.jar http://www.wurmonline.com/packs/optional6.jar]* [http://www.wurmonline.com/packs/optional7.jar http://www.wurmonline.com/packs/optional7.jar]* [http://www.wurmonline.com/packs/optional8.jar http://www.wurmonline.com/packs/optional8.jar]* [http://www.wurmonline.com/packs/optional9.jar http://www.wurmonline.com/packs/optional9.jar]* [http://www.wurmonline.com/packs/optionalsound.jar http://www.wurmonline.com/packs/optionalsoundsound.jar]
</div>
Then, place the downloaded .jar files in the wurm/packs/ folder.
== Gameplay problems ==
=== Wurm runs, but doesn't accept keyboard or mouse input/gain window focus after login (Linux) ===
