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Use this option if If you have made a payment to Wurm Online and have not received your purchase, you can send an email to payment@wurmonline.com including details of your purchase (what you purchased, which account it was for, the transaction number) and your case will be looked at. Use this support option if you are having issues with emailing or have another concern.* Note: This Any payment issues would usually occurs occur if there is a server issue with PayPal, for example, and is nothing to worry about.
added note to email payment@wurmonline.com for payment issues, bug option > exploits/sensitive bugs
== Usage ==
To open the support window, type you can either:*Type '' /support '' in any of your chat tabs*Press {{key|Esc}} or click Stop or main menu at the top and select Support. This will open the dialog as pictured to the right, where you can enter details about your request.*''Note'': The support ticket is a service for players who require help that they cannot get elsewhere. If you have a question about gameplay, you can ask in the CA HELP tab, where Wurm Online Community Assistants are ready to assist.
== Support window options ==
Use this option if you are unable to access your boat for any reason, or have an issue with losing it on server crossing.
=== Bug reports Exploits / Sensitive bugs ===
If you are experiencing a bug that can be an urgent matter that may affect gameplay drastically (for example, something allowing players to take from a locked building), you may put a support ticket in to inform staff. This is a good idea when reporting the bug on the forums could cause players to exploit a bug.
=== Payment issues ===
=== Stuck ===
* Check in local for someone who may be able to release you.
* Use the command /stuck if your character cannot move.
* Type Turn on climbing mode, type /lotime, and log out for the time that shows in your event window.
If these do not work, log a support ticket for assistance.
