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Idony === Typical mute example ===
Community Assistant (CA) - (Answers common questions via CA Help channel)* A player says something that violates the chat rules. * A CM issues a mutewarn. This will appear in that scary orange color in the offender's event window. * The player continues to violate the rules.* The CM may issue additional warnings, or mute the player. * Repeat offenders, or gross violation of the chat rules, are likely to get longer mutes, possibly without warnings.* The CM will post a log of the incident where it will be reviewed by the CM and GM teams, both to determine if proper action was taken, and if any further action is needed.
Amath== Spotting a fake CM ==LisabetLyhrinaeSeedlingsSnowtechTeluriusThe entire staff (except CAs, PRAs, and FMs) are immune to the /ignore command. As a good practice, if someone contacts you claiming to be a CM, immediately issue a /ignore on their name. Issuing /ignore Oracle in chat results in "You may not ignore Oracle." and thus is a trusted person to talk to. Another way is to attempt to give the person a negative reputation in a settlement, the game will tell you:"please make sure that <staffmember name> is a normal player."
Forum Moderator * Shakys* YldraniaDiscord Administrator (FMDA) - (Specialized moderation for all public boardsDM applications, complaints, and grievances)
ShakysYldrania* Capi
Community Relations Coordinator (CRC) (Community Relations)* Nicrolis* OstentatioRetrograde* Xallo* Zeldagold
AsstNotes:* [[Elevation]], an [[epic cluster]] server, does not have the CA Help channel. Community Relations Coordinator (ACRC) (Feedback* [[Chaos]], Community Eventsa [[Freedom|freedom cluster]] server, Social Mediadoes not have a CA Help channel.* [[Moderator|Chat Moderators]] (CMs)are also considered CAs.
Joelle* Amath* Lisabet* Lyhrinae* Seedlings* Snowtech* Telurius
Discord Administrator The Public Relations Manager deals directly with developers in terms of content distribution, while PRAs (DAfirst introduced by Wossoo) - assist the PRO in a wide variety of tasks. Both roles deal with the public in acquiring feedback.Community Relations Coordinator (DM applications, complaints, and grievancesCRC) (Community Relations)
Capi* Retrograde
Discord Moderator (DM) - (Discord moderation, case handling)* Joelle NicrolisOstentatioXalloZeldagold
no edit summary
Developers (DEV) (Development team for Wurm Online and Wurm Unlimited)
* Ausimus* [[User:Budda|Budda]] - Product Manager* Darklords* [[User:Keenan|Keenan]] - Code Manager* Jberg* Meiyeeer* Pandalet* Samool - Client Developer* Saroman - Art Director* Taufiq - Payment Systems Manager* Warlander
==Game Masters==
Head Game Master (HGM) - (In charge of overall moderation, GM complaints, and grievances)
* Enki ( Dreammaster )
Game Master (GM) - (Account/Password issues, rule violations)
* Aion* Astarte* Capi* Daciana* Ellis ( Joelle )* Epiphron ( Hordern )* Ferocity* Firebird ( Firestarter )* Forsete* Hestia* Hypnos* Idunn ( Idony )* Logi ( Jberg )* Njorun* Pomona* Prawn ( Shrimpiie )* Tarissa ( Ohana )* Timur ( Tamorlane )* Vali ( Spellcast )
== Chat Moderators ==
A CM is a player that has taken on responsibilities in addition to playing the game.
== What do CMs do? ==
CMs fill two important roles.
# They moderate all public chat channels and enforce the chat rules.
# They take /support calls to assist players when GMs are unavailable, and resolve calls that can be fixed without GM intervention. They are able to reach GMs across multiple servers if necessary.
== The Chat Rules ==
All chat rules are listed on the Wurm forum [https://forum.wurmonline.com/index.php?/topic/123123-wurm-rules/&do=findComment&comment=1265237 here].
If players do not follow the rules they can find themselves warned (mutewarn), or muted. Muted means that they cannot talk in any channel until the mute expires or is lifted. This includes asking for "help/guards!" from the Tower Guards.
If you receive a mutewarn, do not argue or sound off in the public chat channels! Starting an argument in public after a mutewarn is likely to get you muted.
If you disagree with a mutewarn or a mute, please message the Lead Chat Moderator (LCM) - (CA Applications, CM Applications, complaints, and grievances)to discuss your situation.
Lead Chat Moderator (LCM) - (CA Applications, CM Applications, complaints, and grievances)
* Idony
Chat Moderator (CM) - (Chat moderation for all public channels)
* Alectrys* Evening / Ballad* Explora* Firestarter* Joelle* Maxthx* Moogien / Humla* Nadroj* Nicrolis* Sandyar / Herix* Serraphine / Miliani* Shrimpiie* Shydow* Silvirwolfe* Timothymarker* Tristankh* Willow* Yaga
Lead Forum Moderator (LFM) - (FM applications, complaints, and grievances)
* Firestarter
Asst. Lead Forum Moderator (LFM) - (Extensive case handling, stands in when LFM is unavailable)
* Pandalet
Board Moderator (BM) - (General moderation for all public boards)
* Gawain* Mrjonnyboy* Sn00
Forum Moderator (FM) - (Specialized moderation for all public boards)
Discord Moderator (DM) - (Discord moderation, case handling)
== Community Assistants ==
The Community Assistants (CAs) are players who volunteer to spread their knowledge and advice to new players, primarily through the CA Help channel. The names of available CAs are listed in the box to the right of the CA Chat channel, and they use blue text so that their answers are more visible.
== PR Team ==
In Wurm Online, the PR Team are volunteers who offer their knowledge and time to help represent Wurm to our community and to the general public. The PR Team handle Wurm's Twitter and Facebook accounts, as well as making some posts on the development blog.
Asst. Community Relations Coordinator (ACRC) (Feedback, Community Events, Social Media)
Wurmpedia Manager (WM) - (WA Applications, WA complaints, and grievances)
*Seedlings
Asst. Wurmpedia Manager (AWM) - (Stands in when WM is unavailable)
*Wolfey
Wurmpedia Assistants (WA) - (Project leaders, upholders of editing guidelines, and image uploaders)
* Goldfinch* Hypamania* Kyoko* Naiani* NeeNee* Ostentatio* Sn00* WindowKey* Zeldagold
