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[[Category:Technical Details]]
====Water reflections are all one colour========All Try rebooting the graphics are bags with X’s on them====computer.
----===Installation Problem==='''If so:'''
====The launcher asks for Post a directory to install wurm but gives log file on the error ‘There was a problem opening the wurm online work directory. Please locate it again forums and wait for dev or select a new directory.’====GM assistance
'''If so:'''
Post a log file on the forums and wait for dev or GM assistance
----
====When pushing the play button, the window disappears and the message box appears with the message ''‘Wurm online is already running’.''====
'''Is wurm running?'''
'''If so:'''
Attempt to close wurm. To check do Alt-Cntrl-Del and check to see if wurm is running applications and attempt to close it.
'''If not:'''
Try rebooting the computer.
no edit summary
==Common Bugs Database==
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===Graphical ErrorsCan’t access the game=== ====When pushing the play button, the window disappears and the message box appears with the message ''‘Wurm online is already running’.''==== '''Is wurm running?''' '''If so:''' Attempt to close wurm. To check do Alt-Cntrl-Del and check to see if wurm is running applications and attempt to close it. '''If not:'''
----===Can’t access the game===
====When pressing play a black window opens and a message box appears with the error ‘The game renderer thread stopped due to an exception’====
Post a log file on the forums and wait for developer or GM assistance.
===Installation problems=Water reflections are all one colour==== '''Is the graphics card ATI?''' “Use GLSL shaders if available" should be unchecked. '''If so:''' Attempt playing the game with all reflections turned off. '''If so:''' Are the current graphic drivers up-to-date? '''If not:''' Update your computer's graphic card(s) drivers.<br>[[Image:Nvidia-logo.png|left]]<br>[http://www.nvidia.com/drivers/ Nvidia]<br><br><br>[[Image:ATI Logo.png|left]]<br>[http://www.ati.com/support/driver.html ATI]<br><br><br>'''If the problem persists:''' Post a log file on the forums and wait for dev or GM assistance. ----
====The play button is grayed out even though the update has succeeded====
Then just reinstall it by clicking o the "Launch" link on this site.
'''If so:'''
Post a log file on the forums and wait for Dev or GM to assist you.
----
=== Graphical problems ===
====Water reflections are all one colour====
'''Is the graphics card ATI?'''
“Use GLSL shaders if available" should be unchecked.
'''If so:'''
Attempt playing the game with all reflections turned off.
'''If so:'''
Are the current graphic drivers up-to-date?
'''If not:'''
Update your computer's graphic card(s) drivers.<br>
[[Image:Nvidia-logo.png|left]]<br>[http://www.nvidia.com/drivers/ Nvidia]<br><br><br>[[Image:ATI Logo.png|left]]<br>[http://www.ati.com/support/driver.html ATI]<br><br><br>
'''If the problem persists:'''
Post a log file on the forums and wait for dev or GM assistance.
----
[[Category:Technical Details]]
[[Category:Babel/C]]
