Difference between revisions of "Common Solutions to wurm bugs (Beta)"

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[[Category:Technical Details]]
 
 
==Common Bugs Database==
 
==Common Bugs Database==
  
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===Graphical Errors===
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===Can’t access the game===
 +
 
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====When pushing the play button, the window disappears and the message box appears with the message ''‘Wurm online is already running’.''====
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 +
'''Is wurm running?'''
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 +
'''If so:'''
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Attempt to close wurm.  To check do Alt-Cntrl-Del and check to see if wurm is running applications and attempt to close it.
 +
 
 +
'''If not:'''
  
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====Water reflections are all one colour====
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Try rebooting the computer.
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====All the graphics are bags with X’s on them====
 
  
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----
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'''If so:'''
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===Installation Problem===
 
  
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====The launcher asks for a directory to install wurm but gives the error ‘There was a problem opening the wurm online work directory.  Please locate it again or select a new directory.’====
+
Post a log file on the forums and wait for dev or GM assistance
  
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----  
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===Can’t access the game===
 
  
 
====When pressing play a black window opens and a message box appears with the error ‘The game renderer thread stopped due to an exception’====
 
====When pressing play a black window opens and a message box appears with the error ‘The game renderer thread stopped due to an exception’====
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Post a log file on the forums and wait for developer or GM assistance.
 
Post a log file on the forums and wait for developer or GM assistance.
  
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====Water reflections are all one colour====
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===Installation problems===
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'''Is the graphics card ATI?'''
 
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“Use GLSL shaders if available" should be unchecked.
 
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'''If so:'''
 
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Attempt playing the game with all reflections turned off.
 
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'''If so:'''
 
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Are the current graphic drivers up-to-date?
 
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'''If not:'''
 
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Update your computer's graphic card(s) drivers.<br>
 
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[[Image:Nvidia-logo.png|left]]<br>[http://www.nvidia.com/drivers/ Nvidia]<br><br><br>[[Image:ATI Logo.png|left]]<br>[http://www.ati.com/support/driver.html ATI]<br><br><br>
 
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'''If the problem persists:'''
 
−
 
−
Post a log file on the forums and wait for dev or GM assistance.
 
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====The play button is grayed out even though the update has succeeded====
 
====The play button is grayed out even though the update has succeeded====
  
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Then just reinstall it by clicking o the "Launch" link on this site.
 
Then just reinstall it by clicking o the "Launch" link on this site.
−
 
−
'''If so:'''
 
−
 
−
Post a log file on the forums and wait for dev or GM assistance
 
−
 
−
----
 
−
====When pushing the play button, the window disappears and the message box appears with the message ''‘Wurm online is already running’.''====
 
−
 
−
'''Is wurm running?'''
 
−
 
−
'''If so:'''
 
−
 
−
Attempt to close wurm.  To check do Alt-Cntrl-Del and check to see if wurm is running applications and attempt to close it.
 
−
 
−
'''If not:'''
 
−
 
−
Try rebooting the computer.
 
  
 
'''If so:'''
 
'''If so:'''
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Post a log file on the forums and wait for Dev or GM to assist you.
 
Post a log file on the forums and wait for Dev or GM to assist you.
 +
----
 +
=== Graphical problems ===
 +
 +
====Water reflections are all one colour====
 +
 +
'''Is the graphics card ATI?'''
 +
 +
“Use GLSL shaders if available" should be unchecked.
 +
 +
'''If so:'''
 +
 +
Attempt playing the game with all reflections turned off.
 +
 +
'''If so:'''
 +
 +
Are the current graphic drivers up-to-date?
 +
 +
'''If not:'''
 +
 +
Update your computer's graphic card(s) drivers.<br>
 +
[[Image:Nvidia-logo.png|left]]<br>[http://www.nvidia.com/drivers/ Nvidia]<br><br><br>[[Image:ATI Logo.png|left]]<br>[http://www.ati.com/support/driver.html ATI]<br><br><br>
 +
'''If the problem persists:'''
 +
 +
Post a log file on the forums and wait for dev or GM assistance.
 +
 +
----
 +
 +
[[Category:Technical Details]]
 +
[[Category:Babel/C]]

Revision as of 11:49, 26 August 2006

Common Bugs Database

Introduction

This was created by IceDevil to try and reduce the numbers of posts in bugs and problems. Using information from bugs and problem this database of bug solutions was created. If anymore bug solutions are found or mistakes are made please edit them.

Note: This was made by a player of Wurm, not someone from the development team so there may be errors, don't just fully rely on this, just check this first, attempt it then post.

Have a look at Client Log Messages for more common errors and solutions.

Can’t access the game

When pushing the play button, the window disappears and the message box appears with the message ‘Wurm online is already running’.

Is wurm running?

If so:

Attempt to close wurm. To check do Alt-Cntrl-Del and check to see if wurm is running applications and attempt to close it.

If not:

Try rebooting the computer.

If so:

Post a log file on the forums and wait for dev or GM assistance

When pressing play a black window opens and a message box appears with the error ‘The game renderer thread stopped due to an exception’

Also may occur with just a black screen appearing.

Do you have the newest java version?

If not, download the newest version of Java and install.

File:Getjava button.gif

Get Java.


If so:

Try to run the game after disabling sound in the options.

If so:

Try to run the game after disabling "Use GLSL shader if available" under the "Advanced" tab in the options.

If so:

Post the log file on the forums and wait for dev or GM assistance.

The game loads, it attempts to connect to the server then shuts down

Does your graphics card support OpenGL 1.4 (Minimum)?

If not:

Buy a new graphics card that supports an OpenGL version more than 1.4.

Is the graphics card Intel?

If so:

Attempt with all options on the lowest, & all the expert graphic options disabled.

If not:

"Use GLSL shaders if available" should be unchecked.

If so:

Is Java updated?

If not, update Java to the newest version.

[1]

If so:

Is the sound option ticked?

Attempt to play wurm with the sound option set to OFF.

If so:

Post a log file on the forums and wait for developer or GM assistance.

Installation problems

The play button is grayed out even though the update has succeeded

Does your username have spaces, digits or any other special characters?

If so:

It can only contain a-z and A-Z.

If not:

Post a log file on the forums and wait for dev or GM assistance

The launcher asks for a directory to install wurm but gives the error ‘There was a problem opening the wurm online work directory. Please locate it again or select a new directory.’

Did you create a new directory for Wurm (e.g. C:\wurm\)?

If not

Create a directory designated only for Wurm, such as c:\wurm\

If so:

Attempt to reinstall the game. Steps to do this…

To reinstall Wurm Online, go to Start > Settings > Control Panel > Java, and search for the "application cache" or "Java Web Start". You'll find Wurm Online listed there and be able to remove it.

Then just reinstall it by clicking o the "Launch" link on this site.

If so:

Post a log file on the forums and wait for dev or GM assistance

The play button is grayed and updates have failed.

If update failed.

Attempt to download the packs manually

The packs can be downloaded from.

Then, place the downloaded .jar files in the wurm/packs/ folder.

Do not attempt to unzip the files.

Make sure ALL files are downloaded and installed.

'If so':

Post a log file on the forums and wait for dev or GM assistance.
See Here for a possible Future Solution for all ISP cache problems.

Then game won’t start and the log file contains no jogl in java.library.path

‘Crash (hard): Error starting Wurm Online java.lang.UnsatisfiedLinkError: no jogl in java.library.path’ is found.

Is the newest version of java installed?

If not:

Uninstall Java, reboot the system, re-install Java.

If so:

Post a log file on the forums and wait for Dev or GM to assist you.

Graphical problems

Water reflections are all one colour

Is the graphics card ATI?

“Use GLSL shaders if available" should be unchecked.

If so:

Attempt playing the game with all reflections turned off.

If so:

Are the current graphic drivers up-to-date?

If not:

Update your computer's graphic card(s) drivers.

Nvidia-logo.png


Nvidia


ATI Logo.png


ATI


If the problem persists:

Post a log file on the forums and wait for dev or GM assistance.

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