Moderator

Disclaimer: This article is not an official document. It attempts to accurately describe current policy and statements made by the developers, but should not be taken as binding or otherwise limiting. If an authoritative statement is required, it should be requested directly from from staff or the development team.

What are Chat Moderators

A CM is a player that has taken on responsibilities in addition to playing the game.

What do CMs do?

CMs fill two important roles.

1. They moderate all public chat channels and enforce the chat rules.
2. They take /support calls to assist players when GMs are unavailable, and resolve calls that can be fixed without GM intervention. They are able to reach GMs across multiple servers if necessary.

The Chat Rules

All chat rules are listed on the Wurm forum here.

If players do not follow the rules they can find themselves warned (mutewarn), or muted. Muted means that they cannot talk in any channel until the mute expires or is lifted. This includes asking for "help/guards!" from the Tower Guards.

If you receive a mutewarn, do not argue or sound off in the public chat channels ! Starting an argument in public after a mutewarn is likely to get you muted.

If you disagree with a mutewarn or a mute, send the CM a private message to discuss the situation. If you don't want to deal the person who muted you, you can talk to any other CM or GM.

Typical mute example

• A player says something that violates the chat rules.
• A CM issues a mute warning. This will appear in that scary orange color in the offender's event window.
• The player continues to violate the rules.
• The CM may issue additional warnings, or mute the player.
• The length of a mute will be determined by the CM, with a minimum of 1 hour, and will not exceed 24 hours.
• Repeat offenders, or gross violation of the chat rules, are likely to get longer mutes, possibly without warnings.
• The CM will post a log of the incident where it will be reviewed by the CM and GM teams, both to determine if proper action was taken, and if any further action is needed.

Application process

While there is no formal application process, players can express their interest in the position to GMs, although most are recommended by current team members. Ideally, CMs are experienced players that have no history of chat infractions or game violations.

Players that are being considered go under review by the GMs and, if the consensus is positive, the player may be offered the position if the server they play on could use more support. The Head GM makes the final decision on whether a payer is offered the CM role.

Spotting a fake CM

The entire staff (except CAs and PRAs) are immune to the /ignore command. As a good practice, if someone contacts you claiming to be a CM, immediately issue a /ignore on their name. Issuing /ignore Oracle in chat results in "You may not ignore Oracle." and thus is a trusted person to talk to. Another way is to attempt to give the person a negative reputation in a settlement, the game will tell you:"please make sure that <staffmember name> is a normal player."