Difference between revisions of "Common bugs and solutions"

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[[CDB|Main]] / [[:Category:Technical Details|Technical Details]] / '''{{PAGENAME}}'''
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[[Image:LogicBug.jpg|50px|right|"It has been just so in all of my inventions. The first step is an intuition, and comes with a burst, then difficulties arise—this thing gives out and [it is] then that "Bugs"—as such little faults and difficulties are called—show themselves and months of intense watching, study and labor are requisite before commercial success or failure is certainly reached..." -Thomas Edison.]]
 
[[Image:LogicBug.jpg|50px|right|"It has been just so in all of my inventions. The first step is an intuition, and comes with a burst, then difficulties arise—this thing gives out and [it is] then that "Bugs"—as such little faults and difficulties are called—show themselves and months of intense watching, study and labor are requisite before commercial success or failure is certainly reached..." -Thomas Edison.]]
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== Introduction ==
 
  
 
'''Note:''' This is made by the ''players'' of Wurm, not someone from the development team so there may be errors, don't just fully rely on this, just check this first, attempt it then post.
 
'''Note:''' This is made by the ''players'' of Wurm, not someone from the development team so there may be errors, don't just fully rely on this, just check this first, attempt it then post.
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Have a look at [[Client Log Messages]] for more common errors and solutions.
 
Have a look at [[Client Log Messages]] for more common errors and solutions.
  
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== Installation problems ==
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== Problems before pressing the play button ==
−
=== At first install, installation hangs on ''This seems to be your first time playing'''and doesn't show an install button. ===
 
−
There's a hidden install window. Press enter, or tab, then enter, and it should install into the default folder.
 
−
 
 
−
 
 
−
 
 
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=== The launcher asks for a directory to install wurm but gives the error ''‘There was a problem opening the wurm online work directory.  Please locate it again or select a new directory.’ ===
 
−
 
−
'''Did you create a new directory for Wurm (e.g. C:\wurm\)?
 
−
 
 
−
If not'''
 
−
 
 
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Create a directory designated only for Wurm, such as c:\wurm\
 
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'''If so:'''
 
  
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Attempt to reinstall the game.  Steps to do this…
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=== The game crashes before the login screen ===
  
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''To reinstall Wurm Online, go to Start > Settings > Control Panel > Java, and search for the "application cache" or "Java Web Start". You'll find Wurm Online listed there and be able to remove it.''
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* Make sure you are running an up to date client version.
 +
* Make sure your Java version is up to date.
  
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Then just reinstall it by clicking o the "Launch" link on this site.
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=== The play button is grayed out ===
  
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'''If so:'''
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* Have you entered your character name correctly?
 +
* Have you entered your password?
 +
* Have you read and accepted the EULA?
 +
* Has the pack update completed successfully?
  
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Post a log file on the forums and wait for dev or GM assistance
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If the button remains greyed out, post a thread in the bug forum and ask for help.
  
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== Game launch problems ==
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=== The pack update has failed ===
  
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=== The play button is grayed and updates have failed ===
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<span style="color:red">(In version 2.7.0 or newer only)</span> Press the 'show error log' button and post the log in the bug forum.
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'''If update failed.'''
 
  
 
[[Image:Download-icon.gif]] ''Attempt to download the packs manually.''
 
[[Image:Download-icon.gif]] ''Attempt to download the packs manually.''
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The packs can be downloaded using these links (Right click & then <tt>Save Target/Link As</tt>):
 
The packs can be downloaded using these links (Right click & then <tt>Save Target/Link As</tt>):
 
<div style="-moz-border-radius: 10px; background-color:#f8f8f8; border:2px solid #e0e0e0;margin-right:50%;">''
 
<div style="-moz-border-radius: 10px; background-color:#f8f8f8; border:2px solid #e0e0e0;margin-right:50%;">''
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* [http://www.wurmonline.com/packs/base.jar http://www.wurmonline.com/packs/base.jar]
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* [http://www.wurmonline.com/packs/graphics.jar http://www.wurmonline.com/packs/graphics.jar]
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* [http://www.wurmonline.com/packs/optional1.jar http://www.wurmonline.com/packs/optional1.jar]
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* [http://www.wurmonline.com/packs/sound.jar http://www.wurmonline.com/packs/sound.jar]
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* [http://www.wurmonline.com/packs/optional2.jar http://www.wurmonline.com/packs/optional2.jar]
 
−
* [http://www.wurmonline.com/packs/optional3.jar http://www.wurmonline.com/packs/optional3.jar]
 
−
* [http://www.wurmonline.com/packs/optional4.jar http://www.wurmonline.com/packs/optional4.jar]
 
−
* [http://www.wurmonline.com/packs/optional5.jar http://www.wurmonline.com/packs/optional5.jar]
 
−
* [http://www.wurmonline.com/packs/optional6.jar http://www.wurmonline.com/packs/optional6.jar]
 
−
* [http://www.wurmonline.com/packs/optional7.jar http://www.wurmonline.com/packs/optional7.jar]
 
−
* [http://www.wurmonline.com/packs/optional8.jar http://www.wurmonline.com/packs/optional8.jar]
 
−
* [http://www.wurmonline.com/packs/optional9.jar http://www.wurmonline.com/packs/optional9.jar]
 
−
* [http://www.wurmonline.com/packs/optionalsound.jar http://www.wurmonline.com/packs/optionalsound.jar]
 
 
</div>
 
</div>
 
Then, place the downloaded .jar files in the wurm/packs/ folder.
 
Then, place the downloaded .jar files in the wurm/packs/ folder.
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Make sure ALL files are downloaded and installed.
 
Make sure ALL files are downloaded and installed.
  
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'''If so':''
+
'''If it still doesn't work:'''
  
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Post a log file on the forums and wait for dev or GM assistance.<br>
+
Make a post in the bug forum and wait for dev or GM assistance.
  
−
=== The play button is grayed out even though the update has succeeded ===
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== Problems after pressing play, before actually playing ==
  
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Does your username have spaces, digits or any other special characters?
+
=== Grey game window when using a Macintosh ===
  
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'''If so:'''
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Make sure you are using the JOGL+AWT renderer in game settings.
  
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It can only contain a-z and A-Z.
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Turn on 'Use nanoTime' timer in the compatibility tab in the settings.  
  
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'''If not:'''
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=== The game crashes with a crash window ===
  
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Post a log file on the forums and wait for dev or GM assistance
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Read the crash message at the top of the window (the part inside <brackets>).
  
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=== Grey game window when using a Macintosh ===
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* Check [[Client Log Messages]] if the message and a solution is listed.
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Turn on 'Use nanoTime' timer in the compatibility tab in the settings.  
 
  
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=== The game loads, it attempts to connect to the server then shuts down ===
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=== The game crashes without a crash window ===
  
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'''Does your graphics card support OpenGL 1.5 (Minimum)?'''
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Locate the HS_ERR_PID crash log. It is usually on the desktop, but can be placed in other locations too.
  
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'''If not:'''
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==== For Intel users ====
  
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[http://www.newegg.com/Product/ProductList.asp?DEPA=0&type=&Description=openGL+2.0&Submit=ENE&Ntk=all&N=0&minPrice=&maxPrice=&Go.x=0&Go.y=0 Buy a new graphics card that supports an OpenGL version more than 1.5].
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* Disable VBO (compatibility tab)
 +
* If it still crashes, disable multidraw (compatibility tab)
  
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'''Is the graphics card Intel?'''
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==== For ATI users ====
  
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'''If so:'''
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* Make sure you are using Catalyst 9.12 '''or newer'''.
 +
** If your card is too old, use Catalyst 9.3 '''or older'''.
 +
** Catalyst 9.4 through 9.11 have OpenGL memory leaks.
 +
* Disable Catalyst AI
 +
* Set antialiasing (AA) and anisotropic filtering (AF) to game-controlled.
  
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Attempt with all options on the lowest, & all the expert graphic options disabled.
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==== If it still fails ====
  
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'''If not:'''
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Post your log file with description of the problem in the technical issues forums, and wait for developer, GM or other assistance.
  
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"Use GLSL shaders if available" should be unchecked.
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  Link : http://forum.wurmonline.com/index.php?/forum/26-technical-issues/
  
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'''If so:'''
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Mention that you used this page, and that your problem wasn't listed.
  
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'''Is Java updated?'''
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== Other technical issues ==
  
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If not, update Java to the newest version.
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=== 64bit Java ===
  
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''[http://www.java.com/en/download/windows_xpi.jsp]''
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If you're running a 64bit Windows you should run 64bit Java too. This will allow you to use more of the available system memory and it avoids certain crashes that may occur with 32bit Java.
  
−
'''If so:'''
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When you visit the Java download site with a 32bit web browser you will get the 32bit Java download by default. Visit the [http://java.com/en/download/manual.jsp Java download site] to download the 64bit version.
  
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Is the sound option ticked?
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If you don't need the 32bit version of Java you should uninstall Java completely and install only the 64bit version. This will prevent problems where the 32bit version is automaticly selected to run Wurm.
  
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Attempt to play wurm with the sound option set to OFF.
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Once you have the 64bit Java installed you can create a shortcut to start the Wurm client. Paste one of the following command lines as target for the shortcut.  
  
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'''If so:'''
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'''Stable client'''
  
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Post a log file on the forums and wait for developer or GM assistance.
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"%SystemRoot%\System32\javaws.exe" http://www.wurmonline.com/client/wurmclient.jnlp
  
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=== Then game won’t start and the log file contains ''no jogl in java.library.path'' ===
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'''Unstable client'''
 +
 +
"%SystemRoot%\System32\javaws.exe" http://www.wurmonline.com/client/wurmclient_unstable.jnlp
  
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''‘Crash (hard): Error starting Wurm Online
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=== Texture problems on turkish computers ===
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java.lang.UnsatisfiedLinkError: no jogl in java.library.path’ is found.''
 
  
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'''Is the newest version of java installed?'''
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The turkish language settings performs upper and lowercase conversion of the letters ''i'' and ''I'' differently than most languages. As a consequence the client can't find some textures and models and just display a red "x" on white ground instead.
  
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'''If not:'''
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You can either change the language setting of your computer to a different language (eg. english) [http://forum.wurmonline.com/index.php?/topic/72252-strange-texture-issues-since-3-months/#entry715617] or
 +
start Wurm with an option to run with a different language setting [http://forum.wurmonline.com/index.php?/topic/93625-graphics-problem/#entry939516]:
  
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Uninstall Java, reboot the system, re-install Java.
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Create a shortcut with the following command or run the command from the command prompt (Windows+R):
  
−
'''If so:'''
+
C:\Windows\System32\javaws.exe -J-Duser.country=us -J-Duser.language=en http://www.wurmonline.com/client/wurmclient.jnlp
  
−
Post a log file on the forums and wait for Dev or GM to assist you.
+
=== Solutions in the forums ===
 +
* Out of memory errors: [http://forum.wurmonline.com/index.php?/topic/75790-how-do-i-fix-this-problem/#entry749327]
 +
* nVidia Optimus systems: [http://forum.wurmonline.com/index.php?/topic/71698-2fps-and-crashing/#entry708815]
  
 
== Gameplay problems ==
 
== Gameplay problems ==
  
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=== Water reflections are all one colour ===
 
−
 
−
'''Is the graphics card ATI?'''
 
−
 
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“Use GLSL shaders if available" should be unchecked.
 
−
 
−
'''If so:'''
 
−
 
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Attempt playing the game with all reflections turned off.
 
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−
'''If so:'''
 
−
 
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Are the current graphic drivers up-to-date?
 
−
 
−
'''If not:'''
 
−
 
−
Update your computer's graphic card(s) drivers.<br>
 
−
[[Image:Nvidia-logo.png|left]]<br>[http://www.nvidia.com/drivers/ Nvidia]<br><br><br>[[Image:ATI Logo.png|left]]<br>[http://www.ati.com/support/driver.html ATI]<br><br><br>
 
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'''If the problem persists:'''
 
−
 
−
Post a log file on the forums and wait for dev or GM assistance.
 
−
 
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=== Wurm runs, but doesn't accept keyboard or mouse input/gain window focus after login (Linux) ===
 
−
 
−
Try a combination of switching the renderer between JOGL and LWJGL, and also experiment with <tt>'Release OpenGL context each frame'</tt> in the advanced options menu. For Nvidia users the 877x series of drivers are recommended, unless you are using X.org 7.0 or higher. You should also check that you are using the official Sun JRE 1.5, instead of [[http://www.blackdown.org/ Blackdown Java-Linux]] 1.4.2-02 (as included by default with many 'fully GPL' distros), as it is known to cause problems.
 
  
 
[[Category:Technical Details]]
 
[[Category:Technical Details]]
 
[[Category:Babel/C]]
 
[[Category:Babel/C]]

Latest revision as of 22:06, 4 August 2023

Main / Technical Details / Common bugs and solutions


"It has been just so in all of my inventions. The first step is an intuition, and comes with a burst, then difficulties arise—this thing gives out and [it is] then that "Bugs"—as such little faults and difficulties are called—show themselves and months of intense watching, study and labor are requisite before commercial success or failure is certainly reached..." -Thomas Edison.

Note: This is made by the players of Wurm, not someone from the development team so there may be errors, don't just fully rely on this, just check this first, attempt it then post.

Have a look at Client Log Messages for more common errors and solutions.

Problems before pressing the play button

The game crashes before the login screen

  • Make sure you are running an up to date client version.
  • Make sure your Java version is up to date.

The play button is grayed out

  • Have you entered your character name correctly?
  • Have you entered your password?
  • Have you read and accepted the EULA?
  • Has the pack update completed successfully?

If the button remains greyed out, post a thread in the bug forum and ask for help.

The pack update has failed

(In version 2.7.0 or newer only) Press the 'show error log' button and post the log in the bug forum.

Download-icon.gif Attempt to download the packs manually.

The packs can be downloaded using these links (Right click & then Save Target/Link As):

Then, place the downloaded .jar files in the wurm/packs/ folder.

Do not attempt to unzip the files.

Make sure ALL files are downloaded and installed.

If it still doesn't work:

Make a post in the bug forum and wait for dev or GM assistance.

Problems after pressing play, before actually playing

Grey game window when using a Macintosh

Make sure you are using the JOGL+AWT renderer in game settings.

Turn on 'Use nanoTime' timer in the compatibility tab in the settings.

The game crashes with a crash window

Read the crash message at the top of the window (the part inside <brackets>).

The game crashes without a crash window

Locate the HS_ERR_PID crash log. It is usually on the desktop, but can be placed in other locations too.

For Intel users

  • Disable VBO (compatibility tab)
  • If it still crashes, disable multidraw (compatibility tab)

For ATI users

  • Make sure you are using Catalyst 9.12 or newer.
    • If your card is too old, use Catalyst 9.3 or older.
    • Catalyst 9.4 through 9.11 have OpenGL memory leaks.
  • Disable Catalyst AI
  • Set antialiasing (AA) and anisotropic filtering (AF) to game-controlled.

If it still fails

Post your log file with description of the problem in the technical issues forums, and wait for developer, GM or other assistance. 

 Link : http://forum.wurmonline.com/index.php?/forum/26-technical-issues/

Mention that you used this page, and that your problem wasn't listed.

Other technical issues

64bit Java

If you're running a 64bit Windows you should run 64bit Java too. This will allow you to use more of the available system memory and it avoids certain crashes that may occur with 32bit Java.

When you visit the Java download site with a 32bit web browser you will get the 32bit Java download by default. Visit the Java download site to download the 64bit version.

If you don't need the 32bit version of Java you should uninstall Java completely and install only the 64bit version. This will prevent problems where the 32bit version is automaticly selected to run Wurm.

Once you have the 64bit Java installed you can create a shortcut to start the Wurm client. Paste one of the following command lines as target for the shortcut.

Stable client 

"%SystemRoot%\System32\javaws.exe" http://www.wurmonline.com/client/wurmclient.jnlp

Unstable client 

"%SystemRoot%\System32\javaws.exe" http://www.wurmonline.com/client/wurmclient_unstable.jnlp

Texture problems on turkish computers

The turkish language settings performs upper and lowercase conversion of the letters i and I differently than most languages. As a consequence the client can't find some textures and models and just display a red "x" on white ground instead.

You can either change the language setting of your computer to a different language (eg. english) [1] or start Wurm with an option to run with a different language setting [2]:

Create a shortcut with the following command or run the command from the command prompt (Windows+R): 

C:\Windows\System32\javaws.exe -J-Duser.country=us -J-Duser.language=en http://www.wurmonline.com/client/wurmclient.jnlp

Solutions in the forums

  • Out of memory errors: [3]
  • nVidia Optimus systems: [4]

Gameplay problems

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