Common Solutions to wurm bugs (Beta)

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Revision as of 11:19, 6 November 2005 by Egal (talk | contribs) (Minor reformatting to remove some blank lines. Added link to Client Log Messages. Needs more formatting though)
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Comon Bugs Database

This was created by IceDevil to try and reduce the numbers of posting in bugs and problems. Using information from bugs and problem this database of bug data was created. If, anymore bug soultions are found or mistakes are made PLEASE edit them. Also, the top half needs to be linked to the corrosponding sections below, I have no idea how to do this :P

Note: This was made by a PLAYER of wurm, not someone from the dev team so there may be errors, don't just fully rely on this, just check this first, attempt it then post.

Have a look at Client Log Messages for more common errors and solutions.

Graphical Errors

  • Water reflections are all one colour.
  • All the graphics are bags with X’s on them.

Installation Problem

  • The launcher asks for a directory to install wurm but gives the error ‘There was a problem opening the wurm online work directory. Please locate it again or select a new directory.’

Can’t access the game

  • When pressing play a black window opens and a message box appears with the error ‘The game renderer thread stopped due to an exception’

Also may occur with just a black screen appearing.

  • The game loads, it attempts to connect to the server then shuts down.
  • The play button is grayed out even though the update has succeeded.
  • When pushing the play button, the window disappears and the message box appears with the message ‘Wurm online is already running’.
  • The play button is grayed and updates have failed.
  • Then game won’t start and when checking the log file the line: ‘Crash (hard): Error starting Wurm Online

java.lang.UnsatisfiedLinkError: no jogl in java.library.path’ is found.

Error:

When pressing play a black window opens and a message box appears with the error ‘The game renderer thread stopped due to an exception’

Also may occur with just a black screen appearing.

Do you have the newest java version?

If not, download the newest version of java and install.

http://www.java.com/en/download/windows_xpi.jsp

If so

Try to run the game after disabling sound in the options

If so

Try to run the game after disabling "Use GLSL shader if available" under the "Advanced" tab in the options.

If so

Post the log file on the forums and wait for dev or GM assistance.

Error:

The game loads, it attempts to connect to the server then shuts down.

Is the graphics card Intel?

If so – Attempt with all options on the lowest.

All the fancy graphic options disabled

If not

“Use GLSL shaders if available" should be unchecked.

If so

Is java updated?

If not, update java to the newest version.

http://www.java.com/en/download/windows_xpi.jsp

If so

Is the sound option ticked?

Attempt playing wurm with the sound option on OFF.

If so

Post a log file on the forums and wait for dev or GM assistance


Error:

Water reflections are all one colour.

Is the graphics card ATI?

“Use GLSL shaders if available" should be unchecked.

If so

Attempt playing the game with all reflections turned off

If so

Are the current graphic drivers up-to-date?

If not

Update the graphic cards drivers.

If so

Post a log file on the forums and wait for dev or GM assistance


Error:

The play button is grayed out even though the update has succeeded.

Does your username have spaces, digits or any other special characters?

If so

It can only contain a-z and A-Z.

If not

Post a log file on the forums and wait for dev or GM assistance


Error:

The launcher asks for a directory to install wurm but gives the error ‘There was a problem opening the wurm online work directory. Please locate it again or select a new directory.’

Did you create a new directory for wurm (e.g. C:\wurm\)?

If not

Create a directory designed only for wurm, such as c:\wurm\

If so

Attempt to reinstall the game. Steps to do this…

To reinstall Wurm Online, go to Start > Settings > Control Panel > Java, and search for the "application cache" or "Java Web Start". You'll find Wurm Online listed there and be able to remove it.

Then just reinstall it by clicking o the "Launch" link on this site.

If so

Post a log file on the forums and wait for dev or GM assistance


Error:

When pushing the play button, the window disappears and the message box appears with the message ‘Wurm online is already running’.

Is wurm running?

If so Attempt to close wurm. To check do Alt-Cntrl-Del and check to see if wurm is running applications and attempt to close it.

If not

Try rebooting the computer.

If so

Post a log file on the forums and wait for dev or GM assistance


Error:

The play button is grayed and updates have failed.

If update failed.

Attempt to download the packs manually

The packs can be downloaded from. http://www.wurmonline.com/packs/Full.jar http://www.wurmonline.com/packs/base.jar http://www.wurmonline.com/packs/dev001.jar

Then, place the downloaded .jar files in the wurm/packs/ folder.

Do not attempt to unzip the files.

Make sure ALL files are downloaded and installed.

If so

Post a log file on the forums and wait for dev or GM assistance


Error:

Then game won’t start and when checking the log file the line:

‘Crash (hard): Error starting Wurm Online java.lang.UnsatisfiedLinkError: no jogl in java.library.path’ is found.

Is the newest version of java installed?

If not

Uninstalling Java, reboot the system, re-install Java.

If so

Post a log file on the forums and wait for dev or GM assistance

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