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== Introduction ==
'''=== The play button is grayed out === * Have you entered your character name correctly?* Have you entered your password?* Have you read and accepted the EULA?* Has the pack update completed successfully? If the button remains greyed out, post a thread in the bug forum and ask for help. === The pack update has failed=== <span style="color:red">(In version 2.7.0 or newer only)</span> Press the 'show error log''button and post the log in the bug forum.
Post Make a log file on post in the forums bug forum and wait for dev or GM assistance.<br>
Does your username have spaces, digits or any other special characters? '''If so:''' It can only contain === Grey game window when using a-z and A-Z. '''If not:'''Macintosh ===
Post a log file on Make sure you are using the forums and wait for dev or GM assistanceJOGL+AWT renderer in game settings.
=== Grey game window when using a Macintosh ===
'''If so:'''Read the crash message at the top of the window (the part inside <brackets>).
Attempt with all options on * Make sure maximum texture size for megatextures (advanced graphics) is more than 256.* Make sure automatic mipmap generation (compatibility) is not disabled.* Make sure your Java version is up to date.* If the lowestcrash message mentions jogl.library.path, & all [[reinstall]] the expert graphic options disabledclient.
'''If not:'''=== The game crashes without a crash window ===
"Use GLSL shaders if available" should Locate the HS_ERR_PID crash log. It is usually on the desktop, but can be uncheckedplaced in other locations too.
'''If so:'''==== For Intel users ====
'''Is Java updated?'''* Disable VBO (compatibility tab)* If it still crashes, disable multidraw (compatibility tab)
If not, update Java to the newest version.==== For ATI users ====
'''==== If so:''' Is the sound option ticked? Attempt to play wurm with the sound option set to OFF. '''If so:'''it still fails ====
=== Then game won’t start Mention that you used this page, and the log file contains that your problem wasn''no jogl in java.libraryt listed.path'' ===
''‘Crash (hard): Error starting Wurm Onlinejava.lang.UnsatisfiedLinkError: no jogl in java.library.path’ is found.''== Gameplay problems ==
'''Is the newest version of java installed?'''
'''If not:'''
Uninstall Java, reboot the system, re-install Java.
'''If so:'''
Post a log file on the forums and wait for Dev or GM to assist you.
== Gameplay problems ==
Trying to improve this a little
[[Image:LogicBug.jpg|50px|right|"It has been just so in all of my inventions. The first step is an intuition, and comes with a burst, then difficulties arise—this thing gives out and [it is] then that "Bugs"—as such little faults and difficulties are called—show themselves and months of intense watching, study and labor are requisite before commercial success or failure is certainly reached..." -Thomas Edison.]]
'''Note:''' This is made by the ''players'' of Wurm, not someone from the development team so there may be errors, don't just fully rely on this, just check this first, attempt it then post.
Have a look at [[Client Log Messages]] for more common errors and solutions.
== Game launch problems Problems before pressing the play button == === The play button is greyed and updates have failed game crashes before the login screen === * Make sure you are running an up to date client version.* Make sure your Java version is up to date.
[[Image:Download-icon.gif]] ''Attempt to download the packs manually.''
Make sure ALL files are downloaded and installed.
'''If soit still doesn't work:'''
=== The Problems after pressing play button is grayed out even though the update has succeeded =, before actually playing ==
Turn on 'Use nanoTime' timer in the compatibility tab in the settings.
=== The game loads, it attempts to connect to the server then shuts down === '''Does your graphics card support OpenGL 1.5 (Minimum)?''' '''If not:''' [http://www.newegg.com/Product/ProductList.asp?DEPA=0&type=&Description=openGL+2.0&Submit=ENE&Ntk=all&N=0&minPricecrashes with a crash window =&maxPrice=&Go.x=0&Go.y=0 Buy a new graphics card that supports an OpenGL version more than 1.5]. '''Is the graphics card Intel?'''
* Make sure you are using Catalyst 9.12 '''or newer'''[http://www.java** If your card is too old, use Catalyst 9.com/en/download/windows_xpi.jsp]3 '''or older'''.** Catalyst 9.4 through 9.11 have OpenGL memory leaks.* Disable Catalyst AI* Set antialiasing (AA) and anisotropic filtering (AF) to game-controlled.
Post a log file on the forums and wait for developer or GM assistance.
=== Wurm runs, but doesn't accept keyboard or mouse input/gain window focus after login (Linux) ===
